Last updated: March 2026
Supplier must be in compliance with all applicable Federal and State licensure and regulatory requirements.
Suppliers are required to provide accurate application information, report changes within 30 days to the National Supplier Clearinghouse, and obtain authorized signatures for billing privileges.
Suppliers must fill orders from their own inventory or contract with non-excluded entities. They cannot partner with Medicare-excluded organizations.
Suppliers must inform patients about rental versus purchase options for durable medical equipment and disclose warranty coverage. They must honor all warranties under state law and repair or replace covered items at no charge while under warranty.
Physical facility requirements include maintaining an appropriate business location, permitting CMS on-site inspections, displaying visible signage with posted hours, and maintaining a listed business telephone (excluding exclusive use of beepers, answering machines, or cell phones).
Suppliers must carry comprehensive liability insurance of at least $300,000 covering the business location, customers, and employees. Product liability coverage is required for manufacturers.
Suppliers cannot initiate telemarketing calls to beneficiaries to solicit new business. They must provide delivery instruction on equipment use and maintain delivery proof.
A supplier must maintain and replace at no charge or repair directly Medicare-covered items it has rented to beneficiaries.
Suppliers must accept returns of substandard or unsuitable items and establish complaint resolution protocols with documented records including beneficiary contact information and resolution actions.
All suppliers require CMS-approved accreditation specifying products and services covered.
For patients using hospital beds, the policy requires use of both side rails at all times except during supervised caretaker assistance.
For patients refusing hospital beds with side rails, they assume all risks associated with such set-up and release the company from liability claims through signed acknowledgment.
Title remains with Alliance Medical during rental or until purchase completion. Equipment cannot be relocated without written consent or moved outside the service area. Patients cannot loan, sell, abuse, or damage equipment.
If such should occur, the patient/agent shall be personally responsible to Alliance Medical for the costs of repair, replacement, or purchase of such equipment.
The company disclaims warranties beyond manufacturer coverage. Patients must follow manufacturer instructions and physician orders exclusively.
All customer records and communications with healthcare providers must be treated confidentially and restricted to authorized personnel, unless required by law, third-party payers, or necessity.